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Warranty
of Goods/Services
All our goods/services will serve their intended functions.
Terms of Warranty
All warranty conditions are stated in the product/services
information provided, unless the manufacturer has
provided none.
Prices
All our prices are nett. No discounts will be given
unless during monthly promotions, if any.
Prices
Vs GST: (1st July 2007)
In view of the
new GST from 5% to 7% with effect 1st July 2007, we
will continue to hold our web prices to be the same
as before. Despite the increase of import taxes, all
our prices will remain as NETT. Prices on the web
shall remain NETT unless they are on promotion
or clearance sale.
Delivery services
Delivery is SGD$30.00 and delivered within Singapore.
Deliveries outside of Singapore will be charged according
to the prevailing shipment rates. We will follow strictly
on the international shipping rates provided for by
www.speedpost.com.sg
Shipping
There is a shipping calculator in our shopping cart.
You must enter the country in the selection list to
work out the shipping cost. SKY HOBBIES SINGAPORE
reserves the right to refuse any shipping if a different
country is selected for shipping cost. Your country
you selected must be the same as your destination
address. Your order will be put on hold and we will
bill you the difference in shipping if the country
selected is not the same as your destination address.
Payment
Processing
We only accept CASH, WESTERN UNION, PAYPAL, ALL MAJOR
CREDIT CARDS (on-line via PAYPAL) BANK/WIRE TRANSFER
(TT), NETS payments. No personal cheques will be accepted.
We will ensure the accuracy of your order in our billing
as your payment is processed.
Currency
All international orders outside Singapore will be
referred to by the prevailing US Dollars.
Unless otherwise preferred by the customers, we will
stand against Singapore Dollars at its latest 12 hour
exchange rate with their local currency rates. Real-Time
currency conversion reference can be made here : CURRENCY
CONVERSION
Cancellation of Orders
We will refund the amount paid if the order is cancelled
due to the unavailability of goods or our inability
to deliver the goods within the agreed time frame.
We will not entertain any cancellations once the order
is confirmed, submitted and paid by the customer.
Confirmation of Orders
For international customers outside Singapore, we
will send an electronic acknowledgement to the customer
within 24 hours upon successful submission of the
electronic order. If items ordered are unavailable,
a message will be sent to the customer for further
action.
Exchange & Refunds
All our goods sold are non-exchangeable and non-refundable.
Return Of Orders Mailed
For exceptional cases only, please be informed that
if you have to sent the parcel back, you must provide
us the tracking number. Otherwise we will not accept
it as returned. We will then refund you the ordered
amount less shipping and re-stocking fee will be incurred
to you when the parcel is duely arrived back unopened
and in good and original conditions. There
will be a re-stocking fee of 20% of your order value
(which will be deducted from your refund less shipping)
and of which the balance will be refunded via PAYPAL.
Note : We will not be responsible nor accept
any return of goods due to unreasonable tax claims/extortions
incurred to you at your destination.
Feedback
We welcome your feedback.
Should you feel dissatisfied with any of our goods
or services, please contact us at Tel: +65 62933968,
Fax: +65 62933906, Email: sales@skyhobbies.com.sg
Alternatively, customers may refer their complaints
to the BusinessTrust Secretariat if they are not satisfied
with the resolution of the complaint after 7 days.
Complaints can be referred to
BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25,
Parklane, Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg
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